Disclaimer: We are currently rebuilding our website – some app screens are subject to change
FAQs
Payment Types
EFT 🇦🇺
- BTC purchases
- AUD deposits
- Processing 1-4 business days
- Transaction fees AUD$0 or AUD$1.10*
- Min. transaction AUD$10
PayID🇦🇺
- BTC purchases
- AUD deposits
- Processing Instant†
- Transaction fees AUD$1.95‡
- Min. transaction AUD$20
*$0 transaction fees for purchases/deposits over $100. EFTs below $100 will have a $1.10 fee.
†Some banks may apply a hold on first time payments.
‡These are fees specific to the payment method.
Getting Started
🇦🇺 Australia
- Full legal name
- Date of birth
- Email address
- Mobile phone number
The AmberApp is available to download for persons residing in the following jurisdictions by Region:
Americas
Andorra, Antigua and Barbuda, Argentina, The Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, United States of America, Uruguay, Venezuela.
Europe
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Uzbekistan, Vatican City.
Central Asia and Eastern Europe Region
Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Hungary, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.
MENA Region
Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen.
Africa
Angola, Benin, Botswana, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Cote d’Ivoire, Republic of the Congo, Democratic Republic of the Congo, Djibouti, Equatorial Guinea, Eswatini, Ethiopia, Gabon, The Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mozambique, Namibia, Nauru, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Sri Lanka, Sudan, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.
South and Central America Region
Antigua and Barbuda, Argentina, The Bahamas, Barbados, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Uruguay, Venezuela.
Asia Pacific Region
Australia, Bhutan, Brunei, Cambodia, China, East Timor, Fiji, India, Indonesia, Japan, Kiribati, Laos, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, New Zealand, Palau, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam.
Don’t hesitate to let us know on Twitter or Facebook what other countries you would like to see AmberApp be made available in.
You need to be at least 13 years old to join and create an account.
Transactions
🇦🇺 Australia
Exchange Fees
- Exchange fees are linked to your membership tier.
- Amber Basic members: 0.99% of bitcoin purchases or sales.
EFT Fees
- $0 transaction fee for purchases/deposits over $100.
- EFTs below $100 will have a $1.10 fee.
- Exchange fees will still apply for purchased BTC.
- Processing time is instant (NPP) or 2–5 business days.
PayID Fees
- If PayID is used to fund deposits, you will be charged a $1.95 provider fee per transaction.
Withdrawal Fees
- AUD withdrawals are free.
- Bitcoin withdrawals are either free, or will incur the network fee if they are under 5M sats.
🇦🇺 Australia
Bitcoin purchased via EFT and PayID can be sent immediately after the transaction has settled.
Withdrawals
🇦🇺 Australia
Typically purchases via EFT and PayID can be sent immediately after the transaction has settled.
To send bitcoin, open your BTC wallet by tapping the orange card on the dashboard. Then, tap ‘send’ on the bottom left. Once you send bitcoin, the receiving wallet address you put in will be pre-filled as your current linked address for future bitcoin sends. If you send bitcoin to a different address, that one will become your default wallet address. Make sure to check the receiving wallet address before sending.
Please note, you can only send bitcoin for ‘Successful’ purchases, which will show up as green in your transaction history. If your purchase is still ‘Pending’ (Orange), you will need to wait for settlement which typically takes 2-4 days.
🇦🇺 Australia
AmberApp cold stores customer’s bitcoin in multi-sig collaborative custody wallets. This procedure provides greater security of your bitcoin. As such, all bitcoin send requests are batched and sent once a day. Therefore, bitcoin should land in your wallet within 1 business day of sending. If you haven’t received it within that time frame, please contact support to check the status of your send.
🇦🇺 Australia
No, when you sell your BTC, it will deposit the AUD into your AmberApp AUD account.
To withdraw your AUD to your linked bank account, you will need to do that via the ‘withdraw’ feature. To do this, tap the blue card on the dashboard to open your AUD account, then tap ‘withdraw’ up the top right.
Linked Accounts
🇦🇺 Australia
AmberApp provides the ability to link up to 2 accounts. Each account must be verified separately. If you wish to change your linked account, you’ll first need to verify access to that account. Once completed, you’ll be able to add your new account and delete the old one. If you run into problems with this process or entered wrong details to your bank account, please contact support.
Security
AmberApp uses cold storage in a collaborative multi-signature set up for our custodial wallets. This provides institutional grade security for your bitcoin.
🇦🇺 Australia
As a registered digital currency exchange provider, we must perform identity verification on all users, regardless of the value of their transactions. This is an obligatory process in order to comply with either Australian or US law.
Identity verification is a quick process, which can be completed via the ‘Profile’ section of the app.
Tribe
AmberApp will share a percentage of revenue when your referred customer purchases bitcoin. More information can be found within our Terms & Conditions. See 14.1 through to 14.8
It’s up to you. The program is available to new and existing AmberApp customers, along with non-customers. As there’s no requirement or strings attached – we simply want to spread the good word of Bitcoin.
Rewards are settled monthly the first Friday of every month. Choose whatever wallet you want. Sats can be paid into your AmberApp account or a Bitcoin wallet under your custody
If you know Bitcoiners in Australia who can use AmberApp, you can refer as a Tribe member.
Got more questions?
If you have a question that hasn’t been answered visit our help center for more advice and answers from the AmberApp Team.
