Frequently Asked Questions

Discovering Bitcoin is the start of a journey. Let us join you as you embark into a new world of investment.

Getting started

To create an account Amber requires your:

Full legal name,
Date of birth,
Email address,
Cell phone number,
Government ID,
US Bank Account,
Social Security Number.

We are required by United States federal law to collect these details. Your SSN and ID are encrypted and securely transmitted for KYC verification and never stored on our servers.

At the moment Amber is available in Australia and USA. 

The following states are not supported currently:

  • Connecticut
  • Hawaii
  • New York
  • New Hampshire
  • Texas
  • Vermont
  • Virginia

Don’t hesitate to let us know on Twitter or Facebook what other countries you would like to see Amber be made available in.

You need to be at least 18 years old to join and create an account. 

Transactions

Exchange Fees:

Exchange fees are linked to your membership tier.
Amber Basic members: 0.99% of Bitcoin purchases or sales.
Amber Black members: 0% of Bitcoin purchases or sales.

Withdrawal Fees:
USD Withdrawals are free.

Bitcoin withdrawals incur a flat 0.0003BTC (30,000 sats) transaction fee.

Once the transactions of each payment method have surpassed their dispute window, the BTC can be withdrawn immediately.

Currently there is no way to send Bitcoin within the dispute window.

Withdrawals

Some payment methods used by Amber have long dispute windows. To ensure the platform is protected from fraud we have a system that restricts Bitcoin withdrawals for different periods depending on the funding method.

To send Bitcoin, open your Bitcoin account by tapping the orange card on the dashboard. Then, tap ‘send’ up the top right. Once you send Bitcoin, the receiving wallet address you put in will be pre-filled as your current linked address for future Bitcoin sends. If you send Bitcoin to a different address, that one will become your default wallet address. Make sure to check the receiving wallet address before sending.

Please note, you can only send Bitcoin for ‘Successful’ purchases, which will show up as green in your transaction history. If your purchase is still ‘Pending’ (Orange), you will need to wait for settlement which typically takes 2-4 days.

Bitcoin sends are batched each business day and sent from our collaborative custody multi-sig wallet. As such, bitcoin sends typically take 1 business day.

No, when you sell your BTC, it will deposit the USD into your Amber USD account.

Linked Accounts

Yes, you can update your linked bank account via the ‘Linked accounts’ section of the settings. 

Security

Amber uses cold storage in a collaborative multi-signature set up for our custodial wallets. This provides institutional grade security for your Bitcoin.

As a registered digital currency exchange provider, we must perform identity verification on all users, regardless of the value of their transactions. This is an obligatory process in order to comply with US law.

Membership

Amber Black membership enrollment is handled on the Amber website. Head to the Amber Black sign up.

You can cancel your Amber Black membership via the Account Portal page.

Amber does not offer refunds for membership cancellation outside of the 7 day trial period. Amber is able to cancel your membership for no cost if you contact us within the trial period.

Memberships that have already been charged are non refundable but you will continue to have access to the benefits of Amber Black for the duration of the current membership period.

Couldn’t find what you’re looking for?

Our customer support team is available for help.