Frequently Asked Questions

Discovering Bitcoin is the start of a journey. Let us join you as you embark into a new world of investment.

Getting started

To create an account Amber requires your:

Full legal name,
Date of birth,
Email address,
Cell phone number,
Government ID,
US Bank Account,
Social Security Number.

We are required by United States federal law to collect these details. Your SSN and ID are encrypted and securely transmitted for KYC verification and never stored on our servers.

At the moment Amber is available in Australia and USA. 

The following states are not supported currently:

  • Connecticut
  • Hawaii
  • New York
  • New Hampshire
  • Texas
  • Vermont
  • Virginia

Don’t hesitate to let us know on Twitter or Facebook what other countries you would like to see Amber be made available in.

Transactions

Exchange Fees:

Exchange fees are linked to your membership tier.
Amber Basic members: 0.99% of Bitcoin purchases or sales.
Amber Black members: 0% of Bitcoin purchases or sales.

Withdrawal Fees:
USD Withdrawals are free.

Bitcoin withdrawals incur a flat 0.0003BTC (30,000 sats) transaction fee.

 

Once the transactions of each payment method have surpassed the dispute window, BTC sends will be processed immediately, from that day forward.

Currently there is no way to send Bitcoin within the dispute window, so if you want to process a BTC send immediately after a purchase.

Withdrawals

Some payment methods used by Amber have long dispute windows. To ensure the platform is protected from fraud we have a system that restricts Bitcoin withdrawals for different periods depending on the funding method.

To send Bitcoin, open your Bitcoin account by tapping the orange card on the dashboard. Then, tap ‘send’ up the top right. Once you send Bitcoin, the receiving wallet address you put in will be pre-filled as your current linked address for future Bitcoin sends.If you send Bitcoin to a different address, that one will become your default wallet address. Make sure to check the receiving wallet address before sending.

Please note, you can only send Bitcoin for ‘Successful’ purchases, which will show up as green in your transaction history. If your purchase is still ‘Pending’ (Orange), you will need to wait for settlement which typically takes 2-4 days.

To withdraw money, open your account by tapping the blue card on the dashboard. Then, tap ‘withdraw’ up the top right.

Please note, if your funds are sitting in BTC, you will need to sell your BTC before you can withdraw money to your linked bank account. You can sell by tapping the ‘Sell’ button on the dashboard

To withdraw money, open your account by tapping the blue card on the dashboard. Then, tap ‘withdraw’ up the top right.

Please note, if your funds are sitting in BTC, you will need to sell your BTC before you can withdraw money to your linked bank account. You can sell by tapping the ‘Sell’ button on the dashboard

Identity verification is required for both USD and Bitcoin withdrawals.

If you wish to withdraw USD funds from your Amber account, you would need to link a bank account and complete bank account verification in order to withdraw. 

No, when you sell your BTC, it will deposit the money into your Amber account.

To withdraw your money to your linked bank account, you will need to do that via the ‘withdraw’ feature. To do this, tap the blue card on the dashboard to open your account, then tap ‘withdraw’ up the top right.

When you sell your BTC, it will deposit the money into your Amber account. It does not automatically withdraw to your bank account.

To withdraw your money to your linked bank account, you will need to request via the ‘withdraw’ feature.
To do this, tap the blue card on the dashboard to open your account, then tap ‘withdraw’ up the top right.

Linked Accounts

Not yet supported in the US, though coming soon.

When you send Bitcoin, it will automatically pre-fill your current linked address. You will also have the option to enter in a new BTC address, via pasting or via QR code. Once you send Bitcoin, that address will automatically become your new linked BTC address.

Reminder: We advise that you copy and paste the BTC address to avoid typographic errors and sending your funds to the wrong address

Security

Amber cold stores customer’s Bitcoin in multi-sig collaborative custody wallets. This procedure provides greater security for your Bitcoin.

As a registered digital currency exchange provider, we must perform identity verification on all users, regardless of the value of their transactions. This is an obligatory process in order to comply with US law.

Membership

Amber Black membership enrollment is handled on the Amber website. Head to amber.app/amber-black to sign up.

To cancel your Amber Black membership, you can login to your Account Portal page. Click here to login: https://amber.app/account-portal/#/login

Please note that memberships that have already been charged for are unfortunately non-refundable. You will however continue to have access to the membership benefits for the duration of the current membership period.

Unfortunately, Amber doesn’t offer refunds for cancelled memberships outside the 7-day trial period. Amber is able to cancel your membership completely free if you contact us within your trial period. Memberships that have already been charged for are unfortunately non-refundable. You will however continue to have access to the membership benefits for the duration of the current membership period.

Payment and deposit options

EFT

Credit / Debit CARD

Apple / Google
Pay

BTC Purchases
Recurring Purchases
AUD Deposits
Processing speed
1-4 business days
Instant
Instant
Transaction fees
$0
1.2% - 1.8%
1.8%
Min. transaction limit
$20
$20
$20
Max. transaction limit
No limit
$10,000
$10,000

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